Frequently Asked Questions (FAQ)
1. How can I place an order?
You can place an order directly through our website by selecting the product, adding it to your cart, and completing the checkout process.
2. What payment methods do you accept?
We accept multiple payment methods including:
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Debit/Credit Cards
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Mobile Banking
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Cash on Delivery (where available)
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Other online payment options (as displayed during checkout).
3. How long does delivery take?
Delivery times depend on your location and the courier service.
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Inside city areas: usually 2–5 business days
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Outside city areas: usually 5–10 business days
4. Do you charge for shipping?
Shipping costs may vary depending on the product, weight, and delivery location. The exact shipping fee will be shown at checkout.
5. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or SMS so you can check the status of your delivery.
6. What is your return & refund policy?
We accept returns within [X] days of delivery if the product is unused, undamaged, and in its original packaging. Refunds are processed according to our Return & Refund Policy.
7. Are all products original?
Yes, we ensure that all our products are 100% genuine and sourced directly from trusted suppliers or manufacturers.
8. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect item, please contact us within [X] days with proof (photo/video). We will arrange a replacement or refund.
9. Do you offer international shipping?
Currently, we deliver only within [Your Country]. For international orders, please contact our support team for more details.